The staff is awesome, my PT was Will and was amazing with handling my issues and was a great person to talk to. My biggest complaint is the billing department and their Phone service. This is the worst experience I have ever had billing for medical services. I didnt see a single bill for services until 6 months later and when I try to go online to pay it their website on the bill is not even the correct website to go to. The billing departments phone system puts you on an endless loop when trying to enter call back information.
I don’t write reviews but felt this one was necessary. I’m giving two stars because I liked the therapist - if not, I would give this place one star. My OB referred me here for my back pain during pregnancy. The appointment lasted 30-45 mins. I was basically told there is nothing they can do and that I just needed to have the baby. I did get a short massage on the lower part of my back and the therapist showed me a few exercises. They tried to get me to come back the following week but I called and canceled since the appointment didn’t really do anything for me. SO glad I did because they billed my insurance $495 for the one appointment……. Insurance covered most of it but I was shocked. Then I tried to pay the rest of the bill online but they statement # was missing. I called the office and the women who answered told me she didn’t know how to help and to call the billing department. I asked if I could just give her my card over the phone and once again she told me to call the billing department. Overall, a poor experience. This place feels like it’s run just to get people through and make the most money possible.
Will not go to another place for my therapy. Everyone is awesome and they all create a professional, but fun/ lighthearted environment. They remember you if you go back in for a tune-up like I did and make you feel relaxed and comfortable while treating you. Great place and I highly recommend choosing Results Physiotherapy in Holly Springs.
Will is amazing. He is not only kind and caring but fun to talk to as well. He is incredibly patient and truly listens to the concerns of the individual. He had no issue getting down on the floor to demonstrate an exercise and is great about checking in and correcting where needed. After feeling defeated about my progress (or what felt like a lack of progress) Will was able to reassure me that I can and will get better. After lots of work, I can gladly say I am much better. I am incredibly grateful for his help in my PT journey.
My back is feeling a lot better and i am finding that keeping up with the exercises is worth the effort. Rachel Mantlik, my the therapist, was very nice to work with, full of encouragement and patience. i told her i wanted to rent her thumbs because my back muscles responded so well to her deep massage. i have and will continue to recommend Results to my friends
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