Clean gym and nice atmosphere. Excellent selection of equipment. 30 minute workout area sometimes has a lot of personal training going on. Best times to go in morning are before 4:30 to 5:30 am. Do know that there is limited supervision, and some members do not observe rules.
I wanted to cancel the membership as we were not using it. Tried online but it keep saying you need to in person. Email option also is not there. First they took loads or time to find the account. And then they cancelled the account. Looks like we have paid for 11 months already and 12th month payment is also posted. But the front desk didn’t inform us about this. So I was charged first the cancellation fee. And then 2 days later I was charged membership fee too. I wanted to know if they knew I can wait for 2 days and cancellation charge would not occur. Did t got any proper response. Anyway I asked for refund for at least the monthly fee charged after my card is charged after the cancellation. Bluntly reply it is for the members to understand bill and payment and planet fitness doesn’t refund anything charged correctly or wrongly. All wrong charges are the problem of bank and not there’s. Only positive is that they agreed the charges were wrong. Also planet fitness can update there customer service rep. it will be great. One guy is saying I should have come in 2 days later after 12 months payment and another one says I should wait another 15 days.
Friendly staff, plenty of equipment and most of all, a great price! And close to my house too. Bonus! It’s good to be back after two years. Need to lose this covid gut.
Staff is very friendly. Gym is always clean. However its getting really crowded at just about any point in the day. Plenty of cardio equipment but its a struggle to get open weight equipment, especially the rack and cables area. The downside of $23/mo. Would like to see more resistance equipment added if there are any expansion or reallocation plans. Thanks!
Staff was very friendly and helpful. Lots of equipment available for use
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