Mr Rooter Plumbing
216 Elmcrest Dr, Holly Springs, NC 27540, USA
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216 Elmcrest Dr, Holly Springs, NC 27540, USAAds Title
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Called Mr. Rooter for a basic toilet issue where the flapper was old and had to be replaced. Technician came out and was 4 hours late. I told him I was not feeling well from insomnia and if he could try to be expeditious on the job. He fixed the flapper and forgot to flush the toilet to check his work to ensure that everything was working properly. That was last Friday when he came out. I have been waiting for a week for a technician to come back out to finish the job. I have called multiple times to attempt to facilitate the issue to no avail. They had me on the schedule for today for the technician to finish the job. He did not show up. I called the office to see when he would show up and she said she'd call me to update on the status of his arrival. I have heard nothing from her. I've lived in Raleigh my entire life and never had such an incompetent and poorly managed plumbing experience.
Mike was the main plumber and he was very knowledgeable and showed great respect for my home. He did a great job with the installation and cleaned up after the job. He was also training a new plumber and he was very careful when providing instructions and explaining why a certain task was needed. I felt that Mike did an excellent job as a professional plumber and as mentor to the next generation of professional plumbers.
Wes showed up promptly as scheduled and quickly gave an estimate and recommendation. I decided to go with the recommendation. Since it involves digging we had to have property marked. Since the estimate was on Friday, it unfortunately took until after lunch on Monday to get the go ahead. I was contacted early Tuesday and the job was completed same day.
Mike with Mr Rooter came to my aid! Mike and his teammate were able to diagnose and determine the route cause of the issue with our well pump. In less than 24hrs the problem was solved parts were installed and full systems check were complete. I can't thank Mike and team for all they did and truly finding the tricky root cause of this issue.
Rep came and assessed the problem. Determined that the tub drain was improperly installed. Caulked and tightened drain so leaking was eliminated.