Called Mr. Rooter for a basic toilet issue where the flapper was old and had to be replaced. Technician came out and was 4 hours late. I told him I was not feeling well from insomnia and if he could try to be expeditious on the job. He fixed the flapper and forgot to flush the toilet to check his work to ensure that everything was working properly. That was last Friday when he came out. I have been waiting for a week for a technician to come back out to finish the job. I have called multiple times to attempt to facilitate the issue to no avail. They had me on the schedule for today for the technician to finish the job. He did not show up. I called the office to see when he would show up and she said she'd call me to update on the status of his arrival. I have heard nothing from her. I've lived in Raleigh my entire life and never had such an incompetent and poorly managed plumbing experience.
I made an appointment which was scheduled for today with a window of 9:00 - 1:00. When the technician was running behind I received a call to let me know. When he was on his way I received a notification and was sent his picture which was great from a safety perspective. Jacko was professional, friendly and he took care of what I needed and made sure things were working properly prior to his departure. I would definitely recommend this company.
The technician Mr. Rooter sent out for the first job was well qualified and I was quite happy with his work. The one they sent out for the second job was completely inexperienced. It was a 2-hour job that took him 9 hours to complete. He took 3 trips for supplies. His soldering job leaked because he didn't clean the joints and tried to solder the fittings with water in the pipes - an impossibility. He over-tightened threaded fittings until they leaked! He used pliers where he should have used wrenches, thereby galling the fittings. He didn't know that quarter-turn cut-off valves are ball valves, a fact that any plumber should know. He brought no pails to collect water spilling out of cut-off pipes, thereby having loads of water filling the floor of the kitchen cabinet and running out onto the kitchen floor. He brought no towels to clean the joints before trying on the fittings or to wipe up the spilled water. I had to point out that he had hooked up the refrigerator supply line to the hot water line! His clothes and boots repeatedly transferred mud and dirt from the crawl space to the kitchen, of which he took no notice nor made any effort to clean up. I swept and mopped the cabinet and kitchen floors myself several times over the 9-hour ordeal. I cannot recommend Mr. Rooter to anyone after my experience with this technician!
While the technician was at my house there were several problems identified, including a leaking toilet and a bent stopper for the bathtub. The technician did not fix either of those issues and was rude. I was charged $800 for the attachment of a waste disposal pipe under the sink and the assessment fee. Grossly overpriced for minimal work.
We had a leak under our bathroom sink. I called Mr. Rooter and two technicians came out and took care of the problem promptly. I highly recommend Mr. Rooter to anyone in need of plumbing repairs. Incidentally, we are repeat customers... we've been dealing with Mr. Rooter for years!
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