**UPDATE** My issue has been resolved and fair concessions were made by Ideal Services. The leadership team at Ideal has apologized profusely and gone above and beyond to ensure that we are happy. The entire tone of my interactions with Ideal has changed for the better. I wish it had been like this from the beginning but I'm thankful that it has evolved into a more consumer friendly mindset now. I hired Ideal Services to replace a HVAC coil unit and during the installation the technician broke my concentric valve that us used for my heating system. This renders my heat inoperable and potentially allows toxic fumes into our home. This is 6 months after Ideal Services installed another HVAC unit at my home and 1 week after their technician did my semi-annual inspection. I've already spent over $17,000 with them in 6 months. They tried to get me to pay them an additional $732.29 to repair the damage that their technician caused!! They wanted $732.29 but offered to do it for $250 after speaking with their service manager, Mark and general manager Adam. An additional $250 to fix damage they caused!! Adam justified it by saying that the damage was caused by not having a proper support on the broken pipe. It was supported just fine prior to Ideal Services breaking it! My home is only 7 years old and has been through multiple inspections, including one by Ideal Services last week and this was never an issue before they broke it!! In my opinion based on our personal experience, Ideal Services is a con-job. I would recommend avoiding them and using one of the other many HVAC companies in the area.
My experience with Ideal Services has been great from start to finish. Matt came out to do my estimate, and he really took the time to ask questions and get to know me, rather than just give me a number and take off. I chose Ideal because of Matt. On the day of installation, Jose and Chris arrived right on time and did a fantastic job. They let me know their progress and kept me informed, and even walked me through downloading and working the app for the smart thermostat. I am VERY happy with them both and would highly recommend Ideal Services!
I’m more than pleased with the work performed by Ideal. Their AC tech, Will, was awesome. He not only performed the work competently, but stopped to explain to me what he was doing and why it mattered for system longevity. I had received a quote from a competitive AC company and they were more than 4x the cost. Would highly recommend these guys! 😊
We are absolutely wowed with the wonderful service we received from Ideal Services. Jose and Trent completed a new installation and removal of old unit for us. They were extremely thorough and professional and were exceptionally friendly and kind. It was so hot today and I felt so bad for them, but the heat did not cause them to miss a beat. They were very courteous and made sure to watch for our cats who like to make escape attempts. We were extremely pleased and would wholeheartedly recommend Trent, Jose and Ideal Services to anyone in The Triangle. A+++++++ AND FIVE GREAT BIG STARS!!!
Incredibly easy to book. They arrived on time (in fact a little early) and we're very professional and combinated everything very well. The repair worked wonderful and they have offered a maintenance plan with no pressure at all to sign. So far we've very impressed. I would say they are not the least expensive but it's one of those cases where my time and the confidence and trust of a job well done is worth the additional money spent.
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