Jim is fantastic to work with and was a huge help in us securing our home in a tough market. He was always very responsive and forthright as we considered different homes and offers. Once we got into the closing process, he was great at shepherding us through a very quick close. When minor bumps came up along the way, he was on top of things and did what was needed to get us closed on time. Highly recommended!
Jim did a great job. Was helpful with our house buying process and answering any questions along the way.
We have had 3 mortgage loans with Guaranteed Rate in the last 6 years, and are are working on our 4th. In each case, whether we were local or out of state, we got the best rates, the staff we worked with has always been extremely professional with excellent customer service even in spite of the obvious case loads! My emails are always answered quickly (even on weekends). Guaranteed has a convenient way to transfer the documents they need to make a decision on your loan. They have a checklist (which always grows) so you know which documents they are requesting, and a secure way to send them a copy. And they gently remind you if you are forgetful (me). I highly recommend using Guaranteed Rate. I have no complaints at all!
Jim answered my original message almost immediately despite my contacting during a very low interest rate period. His crew was ultra busy but he never delayed any responses or phone calls. He never made me feel like he was doing me the favor by working with me. Overall a great experience.
Jim did excellent job with refinance our home.
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