Helpful staff. Brought my vehicle here for an evaluation and thorough check up after another local independent mechanic tried to rob me blind. I was really upset after the other guy tried to scam me and communicated this with the gentleman at Carroll's and he was so kind and helped me out. Diagnosed my issues (3 total) and was given an immediate text quote and full document explaining everything in detail. 2 of them didn't line up with the other mechanic so they even double checked what the other guy was telling me to make sure. I ended up repairing 2 of the issues myself and let them do the hard work. I feel comfortable taking my car here and would recommend to other non-car people or females. Prices seemed reasonable and fair, and they had my car ready quickly.
I have come to expect interaction with automotive services to be royal pains. Up-sells, bait-and-switch, hidden and unexpected costs seem to be the norm. I was just flabbergasted by the excellent experience I had buying a new set of tires from Carroll’s. No surprises and courteous staff. The price I was quoted on the phone was already less than what I received at any other tire store (and Carroll’s was including alignment in that price!) I was further surprised when I received the final invoice after installation after my appointment today. It was slightly LESS than the out-the-door price I was quoted by phone a week earlier. Carroll’s will be my go-to for tires from here on and I may look to them for future auto repair if needed. We’ll done!
I left my truck with them while I was going to be out of town for a week. Donta was able to get me a quote fast, and even called around to local dealerships to get the best price for the parts they needed to replace my front struts. The dealership quoted me about $500 more, so I am very happy with Carroll’s and their work! Donta was awesome and super friendly. They will be my go-to for any future fixes I’ll need!
I called Carroll's Tire and Auto because I had heard good things about them. I had just had a terrible experience at another tire store- they damaged my tire- and needed new tires ASAP!! I called on a Thursday afternoon at 4pm and Dennis was so incredibly helpful, kind and courteous. I dropped my car off 15 minutes later and he said he would work my car into their already full schedule for Friday- and he did!! I picked it up at 5pm on Friday and was so blown away with how well they took care of me and the customer service that they provided. I'm so glad I called them!!!
Made an appointment & got total five star service today at Carroll's. As a fairly new resident to the area, I'm really happy to find a great local place that I plan to patronize for tires, oil changes & whatever else they do. Customer service & convenience is very important to me & they excelled at both!
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