Alexander Services
128 Thomas Mill Rd, Holly Springs, NC 27540, USA
Our Address
128 Thomas Mill Rd, Holly Springs, NC 27540, USAAds Title
Interested in highlighting a business on this site?
Find out how by clicking the Claim My Listing button!
I called Alexander Services, as they were listed as an Aquasana certified installer. The back office was polite and timely in getting a plumber out to inspect a whole house water filtration installation. Brad was amazing!! Not only did he provide a quote on-site, but was able to schedule the installation the next day! We just bought our house and are on a well and already had the water system, installed in a timely manner, cleaned as he went, provided details on every step of the installation and provided a full walk through of the entire system. I had quotes from other plumbing companies, which were much higher, almost 2k more and were many weeks to months out from being able to get on their calendars. Between Brad and the electrician (added a light and power outlet for UV filter in a crawl space), they had the job knocked out within a day! Greatly appreciated the professionalism, quick responsiveness, and knowledge Brad had to install the whole house water system!
These people are AMAZING. I called Yellow Dot and they said they would try to fit me in today, but most likely it would be Monday before they could come out (it is now Friday and 84 degrees upstairs).... Later they called back and said it would be weeks before they would get to me. Another place I called said it was at least two week. My neighbor recommended Alexanders so I figured what the heck and call to see how long it would be for them. After a few minutes on hold, they said they moved some people around and would be at my home by 6PM TODAY. I was concerned about "after hours service fees" and they said their regular hours are until 9 PM.... I have never heard of that in my life!!! Darrick and Dave were fantastic and not only fixed my unit but educated me on the unit and the test equipment that they use. No one else but Alexanders will ever touch my AC / Heating unit. Great job guys
Below is my original review which I rated as 2. Within a few hours of the original review the owner Mr. Alexander called me himself. He was very polite and understanding and asked if there was a way he could make my experience better. He reviewed the initial quote and provided me with some insight I didnt have, as well as I providing him with some insight I don't think he had. He agreed to reassess the quote provided to me, a number which wasn't bad, however I had already contacted additional companies and told him I wouldn't want to cancel those appointments which he understood. Either way the professionalism of the company as well as their cleanliness is exceptional, the follow through from owners and staff is excellent as well. I'm hoping that with more dialogue between staff and I, we can get a better understanding on a reasonable price to suit all parties involved. They have a very professional outward experience and James the plumbing manager is very nice and understanding however, they are incredibly over charging for small residential services. I will NEVER use them or recommend them for anything. I understand that with trades, you will pay more and they hold the skills but for cutting 2 spots in a pipe and reinstalling new pipe, when the hole is already in the ceiling and wanting over $1,000.00 not a chance. The owner is very greedy . Will not use, do not recommend.
Daniel came out to check on our struggling HVAC. He did a thorough examination, clearly explained what was wrong, and then presented multiple options at a range of prices. At no point was he pushy or tried to up-sell us. He answered all of our questions so that we could make an informed decision. Excellent, professional service!
I worked with Hunter(plumbing) and Skyler(HVAC). They were very responsive and took care if our leak with piping under our house. I was so impressed with the quick turnaround, professionalism and explanations of what was happening. I will be using this company from now on fir all of their services!!!